Latest review first
They effectively stole my machine. Took repair money up front. I sent the machine in. Now nine months later after about 10 phone calls and their continued reasurance thst they will get right on it. Still no machine and I don't ever expect to see it again.Read more
Company wrote 0 private or public responses to the review from Sep 25.
Ordered a Jura machine + starter kit at a great price. Waited months.... always told by Rob.. "its coming, its coming" Finally, months later, it arrived but no starter kit of course. Wasn't really the model we needed so returned for an exchange. The machine was signed...Read more
Company wrote 0 private or public responses to the review from Dec 23, 2017.
I agree with the above that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is filled with stories that, now I can personally say, I too have had the exact same thing happen. I sent my Odea in...Read more
Company wrote 0 private or public responses to the review from Dec 18, 2017.
I didn't like
- Lying and cheating customers
We had used them twice for repair work - 1st time was great and they were spot on. 2nd time well it's now been a year and a half and I still don't have our coffee maker back or resolution. They won't return my calls and they have FAILED numerous times to deliver on...Read more
Company wrote 0 private or public responses to the review from Oct 27, 2017.
Alattehotte - Lies about service
Read the bad reviews this man lies and is garbage do not buy from him. Took 2 months to get it then it broke in 6 and took him 3 months to get it back. Then at one year it broke again and he said he would fix it even though it was out of warranty. And six months later he sent it back to me. Said it was fixed but still had same issue.
Company wrote 0 public responses to the review from Oct 06, 2017.
i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no way to get machine back. this is not right. if you can not repair it you should replace it. i have contacted better business...Read more
Company wrote 0 private or public responses to the review from May 26, 2017.
I didn't like
- Never returned my machine this is thief
This is to warn you all planning to do business with Rob at AlatteHotte. I purchased two Miele's 6310. One was ok and the other was defective and was returned for replacement. I never received the replacement. After 6 months of asking for the replacement or refund I...Read more
Company wrote 0 private or public responses to the review from May 25, 2017.
Purchased a Giga 5 for ~$4800. They charged credit card immediately, but never shipped the item. After promising the item was shipped about 5 times, but never providing a tracking number, I asked them to cancel the order, after about two months; they cancelled the...Read more
Company wrote 0 public responses to the review from Apr 05, 2017.
I didn't like
- Failure to deliver order and lying to customers
- Fact that they are a bunch of thieves
- Lied constantly
Oh, Rob@alattehotte, You promised good service; you promised that you would repair my beloved Saeco espresso machine. I had so much hope, Rob@alattehotte; I trusted you so. Yet, after weeks turned to months and months to a year, I suspected something might be wrong....Read more
Company wrote 0 private or public responses to the review from Dec 29, 2016.
I ordered an espresso machine for $1611.11 on July 23, 2016. It is now December 28,2016 and no machine and, better yet, NO REFUND, even though I have been pursuing one doggedly since Rob finally relented and admitted that he cannot deliver the machine that I ordered in...Read more
Company wrote 0 public responses to the review from Dec 28, 2016.
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