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They effectively stole my machine. Took repair money up front. I sent the machine in. Now nine months later after about 10 phone calls and their continued reasurance thst they will get right on it. Still no machine and I don't ever expect to see it again.
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Company wrote 0 private or public responses to the review from Sep 25.
2.0
#1365621
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Ordered a Jura machine + starter kit at a great price. Waited months.... always told by Rob.. "its coming, its coming" Finally, months later, it arrived but no starter kit of course. Wasn't really the model we needed so returned for an exchange. The machine was signed...
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Company wrote 0 private or public responses to the review from Dec 23, 2017.
3.9
I liked
  • What they promised
I didn't like
  • Lying and cheating customers
  • Failed to deliver cheaters and liers
  • Lied repeatedly and failed to deliver rip-off
#1154304
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I agree with the above that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is filled with stories that, now I can personally say, I too have had the exact same thing happen. I sent my Odea in...
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Company wrote 0 private or public responses to the review from Dec 18, 2017.
1.0
I didn't like
  • Lying and cheating customers
#1151147
Reply to reviews
We had used them twice for repair work - 1st time was great and they were spot on. 2nd time well it's now been a year and a half and I still don't have our coffee maker back or resolution. They won't return my calls and they have FAILED numerous times to deliver on...
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Company wrote 0 private or public responses to the review from Oct 27, 2017.
rugby2017
rugby2017

I agree with the many reviews that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is a with stori...

1.0
I didn't like
  • Failed to keep us updated on repair
  • Never resolved my repair
  • Poor customer service
#1121710
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Alattehotte - Lies about service

Read the bad reviews this man lies and is garbage do not buy from him. Took 2 months to get it then it broke in 6 and took him 3 months to get it back. Then at one year it broke again and he said he would fix it even though it was out of warranty. And six months later he sent it back to me. Said it was fixed but still had same issue.
Company wrote 0 public responses to the review from Oct 06, 2017.
1.9
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1111504
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Alattehotte - They have my $2000 machine don't take calls
Alattehotte - They have my $2000 machine don't take calls
Alattehotte - They have my $2000 machine don't take calls
i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no way to get machine back. this is not right. if you can not repair it you should replace it. i have contacted better business...
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Company wrote 0 private or public responses to the review from May 26, 2017.
rugby2017
rugby2017

I agree with the many reviews that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is a with stori...

1.0
I didn't like
  • Never returned my machine this is thief
#1052315
Reply to reviews
This is to warn you all planning to do business with Rob at AlatteHotte. I purchased two Miele's 6310. One was ok and the other was defective and was returned for replacement. I never received the replacement. After 6 months of asking for the replacement or refund I...
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Company wrote 0 private or public responses to the review from May 25, 2017.
rugby2017
rugby2017

I agree with the many reviews that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is a with stori...

1.0
I didn't like
  • Lying to customers
  • Did no like
#1051998
Reply to reviews
Purchased a Giga 5 for ~$4800. They charged credit card immediately, but never shipped the item. After promising the item was shipped about 5 times, but never providing a tracking number, I asked them to cancel the order, after about two months; they cancelled the...
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Company wrote 0 public responses to the review from Apr 05, 2017.
rugby2017
rugby2017

I agree with the many reviews that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is a with stori...

1.0
I didn't like
  • Failure to deliver order and lying to customers
  • Fact that they are a bunch of thieves
  • Lied constantly
#1030265
Reply to reviews
Oh, Rob@alattehotte, You promised good service; you promised that you would repair my beloved Saeco espresso machine. I had so much hope, Rob@alattehotte; I trusted you so. Yet, after weeks turned to months and months to a year, I suspected something might be wrong....
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Company wrote 0 private or public responses to the review from Dec 29, 2016.
rugby2017
rugby2017

I agree with the many reviews that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is a with stori...

#982024
Reply to reviews
I ordered an espresso machine for $1611.11 on July 23, 2016. It is now December 28,2016 and no machine and, better yet, NO REFUND, even though I have been pursuing one doggedly since Rob finally relented and admitted that he cannot deliver the machine that I ordered in...
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Company wrote 0 public responses to the review from Dec 28, 2016.
Anonymous
Howard

They have my Jura and rebate check all total, $2500 and been over 18 months. FTC needs to shut them down.

#981077
Reply to reviews