Alattehotte
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Alattehotte Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alattehotte has 1.5 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: What they promised.
Cons: Deception, Failed to deliver cheaters and liers, Failed to keep us updated on repair.Recent recommendations regarding this business are as follows: "do not risk your expensive machine with this company.", "STAY AWAY!", "STAY FAR AWAY", "Search for another Company", "Run- run fast and run far.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alattehotte has 1.5 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: What they promised.
Cons: Deception, Failed to deliver cheaters and liers, Failed to keep us updated on repair.Recent recommendations regarding this business are as follows: "do not risk your expensive machine with this company.", "STAY AWAY!", "STAY FAR AWAY", "Search for another Company", "Run- run fast and run far.".
Most users ask Alattehotte for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Alattehotte Reviews
"Run! Run! Run!"
Ordered a Jura machine + starter kit at a great price. Waited months.... always told by Rob.. "its coming, its coming" Finally, months later, it arrived but no...
"Wish i had googled this company 6 months ago."
i am still hanging on to hope that Rob will send out my high dollar Saeco that he claims is finally fixed. i can't believe that someone could be this...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Wish i had googled this company 6 months ago.
i am still hanging on to hope that Rob will send out my high dollar Saeco that he claims is finally fixed. i can't believe that someone could be this under-handed and this much of a liar.
but it seems that my experience is a carbon copy of all the other complaints i've found here and on yelp: speedy diagnosis, promises that his staff is very familiar with this machine, "great deal" on repair to get 10 more years of service, delayed repairs b/c of holidays, warehouse people on vacation, short-handed staffing, waiting on hard to find parts...
and now i wait for the 3rd week in a row on "i'll make sure to have it shipped on Friday"
finger's crossed...but i have a bad feeling about this.
i've never dealt with this kind of scammer.
how is it that he hasn't been arrested?
hopefully this updates correctly my original 21 July 2023 post.
i had given up hearing back from Rob and ALatteHotte and every seeing my beloved Saeco Royal Espresso machine. but much to my surprise, I started getting UPS updates that label had been created shortly after my last post. and then sure enough by 27 July my Saeco showed up on my doorstep in the original box that i had sent it out in 4 months ago.
my happiness was very short lived tho, as after opening the box it was clear that the water reservoir and coffee bean hopper were shattered and had to be replaced. i quickly filed a damage loss with UPS and found a source for new water reservoir and coffee bean hopper online.
fast forward to today, after the replacement parts (costing over $100) arrived.
i installed the new plastic parts, and eagerly awaited my first cup of espresso from my freshly repaired machine.
but i was quickly disappointed to find that after an almost normal startup, bean grinding sounds, that the coffee dispensed was signifcantly reduced and took much longer than normal to brew/dispense. it went on forever it seemed.
finally after running a second cup thru the machine for the test, i tried a third cup. but the amount slowly dripping out of the dispenser and the time it took was still significantly off.
i walked away from the kitchen for a short moment and when i returned found that a significant amount of water had leaked thru the machine and onto the counter and was now pooling on the floor.
so now i'm out the $268 repair, the $50 shipping, and the $100 in replacement parts and still do not have a functioning machine.
i will be attempting to contact Rob but do not have any hope that another 4 months in his shop will help my situation, not to mention the potential damage of sending the machine on another round trip to California.
- Nothing rob has said is truthful
Preferred solution: Apology
User's recommendation: do not risk your expensive machine with this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
They destroyed my beloved coffee maker
- Kept machine for a year then killed it
Preferred solution: Full refund
User's recommendation: STAY AWAY!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Inform people to stay away
- You name it
Preferred solution: Full refund
User's recommendation: STAY FAR AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Not an reputable company
- Not a reputable company
Preferred solution: Genuine offer for recourse
User's recommendation: Search for another Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraudulent transaction from fraudulent company
No updates. The apparently don’t care.
I’ve disputed charges. No responses at all.
Preferred solution: Full refund
User's recommendation: Run- run fast and run far.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Fed up with the owners arrogance, threats, and excessive time.
Company fixed the issue and I have been provided with settlement agreement.
Preferred solution: Machine will be repaired by another company.!!!!
User's recommendation: Find another repair shop. Ours was a Saeco Syntia machine.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was charged $275 for repairs and they never sent by coffee machine back.
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from this company
RUN!! They are thieves
- Failed to keep us updated on repair
- Failed to deliver cheaters and liers
- Never returned my machine this is thief
Preferred solution: Full refund
Run away fast
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irvine, California
They stole my machine
Since my original review, same thing. As late as yesterday, after 5 more reassuring calls, the owner (Rob), still tells me he doesn't understand why my machine, that he personally tested and put on the shipping counter over 2 weeks ago, has not been received by me.
He will look into it and get back to me. Still no call back.
These guys must really be nuts and must enjoy my regular calls looking for my equipment. I really don't ever expect to see it again but if I keep this up long enough, they won't do it to the next guy that comes along.
Preferred solution: Deliver product or service ordered
AlatteHotte Victim
https://youtu.be/Iotk1fH0zEM
- Lying and cheating customers
Gardena, California
Run! Run! Run!
The rating of 3.9 is WAY too high and reflects the fact that YES their policies and warranties are great.... the problem is THEY don't follow them.
They promise you the moon and don't deliver ANYTHING!
So I rated their policies highly and their performance abysmally. Do NOT DEAL WITH THIS COMPANY OF THIEVES.
- What they promised
- Lied constantly
- Failed to deliver cheaters and liers
- Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gardena, California
Horrible Customer Service
Still no resolution from them. Beyond frustrated.
- Poor customer service
- Never resolved my repair
- Failed to keep us updated on repair
Preferred solution: Full refund
I agree with the many reviews that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is a with stories that, now I can personally say, I too have had the exact same thing happen.
I sent my Odea in to be cleaned and serviced he did neither and sent me back "a machine" (not mine) that was in worse condition than my very lightly used machine and only upon the threat of being sued and a demand letter did he settle by sending me a check to reimburse my shipping cost and the cost of "o rings" he was supposed to install.
Rob was to service my machine and return it once I returned from vacation. I tried to communicate with him via email, then phone calls with nothing being returned. When I finally got in touch with him he started with all kinds of excuses about emails and phone service changes that we so outrages that I went from my original plan of getting this machine back while I waited for him to get a shipment of new upgraded machines in, as I was in the market to upgrade as well, to just being happy if I got my old machine back.
My machine was sent in the original factory box with all the original packing materials that I kept for 10 years, I am meticulous and cleaned and serviced this machine myself since I bought it.
I felt since I was going out of town it would be a good idea to have a "professional" service it. I cleaned it well before packing it. I received "a machine" back, it was returned in a generic box and w/o the power cord and when questioned he claimed the boxed arrived "so damaged" he couldn't return the machine safely in it and that he did me a favor by not charging me. I asked "why did you accept it from FedEx then?
I would have filled a claim!" No reply! I then started to tell him that it clearly had never been cleaned as he claimed and that in fact I was positive it wasn't even my machine he started blocking my calls, not returning text not email. When I did get him on the phone he started to try to make me out to be the liar.
(I have a video of the machine he sent me and the state it was in that I will post on Youtube.) Only after speaking with my attorney and sending the demand letter that Rob corresponded.
I have since read the exact same story from another "client" dealing with this incredibly dishonest and stupid "businessman". Don't ever send him your machine and if possible do business elsewhere.
They have my $2000 machine don't take calls
i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no way to get machine back.
this is not right. if you can not repair it you should replace it. i have contacted better business bureau and he does not answer them either. contacted ftc and he doesn't answer them either.
i talked to saeco and he does not answer them either. what kind of business is this.
they are very quick to take your money but service that they sell with product is terrible. i want my machine back.
- Never returned my machine this is thief
Preferred solution: Deliver product or service ordered
I agree with the many reviews that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is a with stories that, now I can personally say, I too have had the exact same thing happen.
I sent my Odea in to be cleaned and serviced he did neither and sent me back "a machine" (not mine) that was in worse condition than my very lightly used machine and only upon the threat of being sued and a demand letter did he settle by sending me a check to reimburse my shipping cost and the cost of "o rings" he was supposed to install.
Rob was to service my machine and return it once I returned from vacation. I tried to communicate with him via email, then phone calls with nothing being returned. When I finally got in touch with him he started with all kinds of excuses about emails and phone service changes that we so outrages that I went from my original plan of getting this machine back while I waited for him to get a shipment of new upgraded machines in, as I was in the market to upgrade as well, to just being happy if I got my old machine back.
My machine was sent in the original factory box with all the original packing materials that I kept for 10 years, I am meticulous and cleaned and serviced this machine myself since I bought it.
I felt since I was going out of town it would be a good idea to have a "professional" service it. I cleaned it well before packing it. I received "a machine" back, it was returned in a generic box and w/o the power cord and when questioned he claimed the boxed arrived "so damaged" he couldn't return the machine safely in it and that he did me a favor by not charging me. I asked "why did you accept it from FedEx then?
I would have filled a claim!" No reply! I then started to tell him that it clearly had never been cleaned as he claimed and that in fact I was positive it wasn't even my machine he started blocking my calls, not returning text not email. When I did get him on the phone he started to try to make me out to be the liar.
(I have a video of the machine he sent me and the state it was in that I will post on Youtube.) Only after speaking with my attorney and sending the demand letter that Rob corresponded.
I have since read the exact same story from another "client" dealing with this incredibly dishonest and stupid "businessman". Don't ever send him your machine and if possible do business elsewhere.
Lies about service
Gardena, California
Theft of money
- Did no like
- Lying to customers
Preferred solution: Full refund
I agree with the many reviews that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is a with stories that, now I can personally say, I too have had the exact same thing happen.
I sent my Odea in to be cleaned and serviced he did neither and sent me back "a machine" (not mine) that was in worse condition than my very lightly used machine and only upon the threat of being sued and a demand letter did he settle by sending me a check to reimburse my shipping cost and the cost of "o rings" he was supposed to install.
Rob was to service my machine and return it once I returned from vacation. I tried to communicate with him via email, then phone calls with nothing being returned. When I finally got in touch with him he started with all kinds of excuses about emails and phone service changes that we so outrages that I went from my original plan of getting this machine back while I waited for him to get a shipment of new upgraded machines in, as I was in the market to upgrade as well, to just being happy if I got my old machine back.
My machine was sent in the original factory box with all the original packing materials that I kept for 10 years, I am meticulous and cleaned and serviced this machine myself since I bought it.
I felt since I was going out of town it would be a good idea to have a "professional" service it. I cleaned it well before packing it. I received "a machine" back, it was returned in a generic box and w/o the power cord and when questioned he claimed the boxed arrived "so damaged" he couldn't return the machine safely in it and that he did me a favor by not charging me. I asked "why did you accept it from FedEx then?
I would have filled a claim!" No reply! I then started to tell him that it clearly had never been cleaned as he claimed and that in fact I was positive it wasn't even my machine he started blocking my calls, not returning text not email. When I did get him on the phone he started to try to make me out to be the liar.
(I have a video of the machine he sent me and the state it was in that I will post on Youtube.) Only after speaking with my attorney and sending the demand letter that Rob corresponded.
I have since read the exact same story from another "client" dealing with this incredibly dishonest and stupid "businessman". Don't ever send him your machine and if possible do business elsewhere.
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bad news
I went thru the same thing and I had to hire someone to go and get my machine. I called Saeco and I was told that they are aware of this and they don't deal with Alattehotte anymore.
They also asked me to tell anyone I know that has a Saeco not to work with AlatteHotte.
Here is Saeco's phone number 1-80*-***-****. Check for yourself, they will give you the places where to send your machine.