filters
state:
Show
city:
Show
category:
Show
product:
Show
Alattehotte - They have my $2000 machine don't take calls
Alattehotte - They have my $2000 machine don't take calls
Alattehotte - They have my $2000 machine don't take calls
i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no way to get machine back. this is not right. if you can not repair it you should replace it. i have contacted better business...
Read more
1.0
I didn't like
  • Never returned my machine this is thief
#1052315
Reply to reviews
This is to warn you all planning to do business with Rob at AlatteHotte. I purchased two Miele's 6310. One was ok and the other was defective and was returned for replacement. I never received the replacement. After 6 months of asking for the replacement or refund I...
Read more
1.0
I didn't like
  • Lying to customers
  • Did no like
#1051998
Reply to reviews
Purchased a Giga 5 for ~$4800. They charged credit card immediately, but never shipped the item. After promising the item was shipped about 5 times, but never providing a tracking number, I asked them to cancel the order, after about two months; they cancelled the...
Read more
1.0
I didn't like
  • Fact that they are a bunch of thieves
  • Failure to deliver order and lying to customers
  • Lied constantly
#1030265
Reply to reviews
Oh, Rob@alattehotte, You promised good service; you promised that you would repair my beloved Saeco espresso machine. I had so much hope, Rob@alattehotte; I trusted you so. Yet, after weeks turned to months and months to a year, I suspected something might be wrong....
Read more
#982024
Reply to reviews
I ordered an espresso machine for $1611.11 on July 23, 2016. It is now December 28,2016 and no machine and, better yet, NO REFUND, even though I have been pursuing one doggedly since Rob finally relented and admitted that he cannot deliver the machine that I ordered in...
Read more
#981077
Reply to reviews
aLatteHotte had my Saeco automatic espresso machine for over 6 months, and this was after I returned it twice because they hadn't fixed the problem I described. I followed up with them several times asking for status and every time was assured that it was almost done...
Read more
#975075
Reply to reviews
I saw an earlier post that is similar to mine. I have used aLatteHotte in the past for a repair and for a refurbished unit. Both transactions went well in that they completed roughly on time. This transaction however only got as far as them taking my money and not...
Read more
#941403
Reply to reviews
Phillips told me to send my Saeco Syntia to Alatte Hotte for diagnosis and repair. Rob (the owner) told me that it typically takes one week to fix these machines. Once he received it - he billed me $281 for the repair before ordering parts. This was in early January...
Read more
Anonymous
Anonymous

Good to know so glad I read this

1.3
I didn't like
  • Deceptive practices
#847210
Reply to reviews
They lie, they string you along, they charge your credit card & they don't deliver. I called Alattehotte 6 weeks ago to confirm they had a Saeco Exprelia EVO in stock - was told 2 were in stock & could ship the following monday - we ordered the machine & the credit...
Read more
1.0
I didn't like
  • Rob
  • Failure to deliver order
  • Deception
#827232
Reply to reviews
I used to think highly of this company, but a few recent experiences told me that I was simply lucky in the past. They claim to have merchandise that they don't actually have, they flat out lie that items have been shipped when it is easy to confirm that they have not,...
Read more
1.8
I didn't like
  • Deception
  • Runaround
  • Rob
#825736
Reply to reviews