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We had used them twice for repair work - 1st time was great and they were spot on. 2nd time well it's now been a year and a half and I still don't have our coffee maker back or resolution. They won't return my calls and they have FAILED numerous times to deliver on...
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1.0
I didn't like
  • Failed to keep us updated on repair
  • Never resolved my repair
  • Poor customer service
#1121710
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Alattehotte - They have my $2000 machine don't take calls
Alattehotte - They have my $2000 machine don't take calls
Alattehotte - They have my $2000 machine don't take calls
i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no way to get machine back. this is not right. if you can not repair it you should replace it. i have contacted better business...
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1.0
I didn't like
  • Never returned my machine this is thief
#1052315
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This is to warn you all planning to do business with Rob at AlatteHotte. I purchased two Miele's 6310. One was ok and the other was defective and was returned for replacement. I never received the replacement. After 6 months of asking for the replacement or refund I...
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1.0
I didn't like
  • Did no like
  • Lying to customers
#1051998
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Alattehotte - Lies about service

Alattehotte
#1111504
1.9
Details
Read the bad reviews this man lies and is garbage do not buy from him. Took 2 months to get it then it broke in 6 and took him 3 months to get it back. Then at one year it broke again and he said he would fix it even though it was out of warranty. And six months later he sent it back to me. Said it was fixed but still had same issue.
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Purchased a Giga 5 for ~$4800. They charged credit card immediately, but never shipped the item. After promising the item was shipped about 5 times, but never providing a tracking number, I asked them to cancel the order, after about two months; they cancelled the...
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1.0
I didn't like
  • Fact that they are a bunch of thieves
  • Lied constantly
  • Failure to deliver order and lying to customers
#1030265
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Oh, Rob@alattehotte, You promised good service; you promised that you would repair my beloved Saeco espresso machine. I had so much hope, Rob@alattehotte; I trusted you so. Yet, after weeks turned to months and months to a year, I suspected something might be wrong....
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#982024
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I ordered an espresso machine for $1611.11 on July 23, 2016. It is now December 28,2016 and no machine and, better yet, NO REFUND, even though I have been pursuing one doggedly since Rob finally relented and admitted that he cannot deliver the machine that I ordered in...
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Anonymous
Howard

They have my Jura and rebate check all total, $2500 and been over 18 months. FTC needs to shut them down.

#981077
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aLatteHotte had my Saeco automatic espresso machine for over 6 months, and this was after I returned it twice because they hadn't fixed the problem I described. I followed up with them several times asking for status and every time was assured that it was almost done...
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#975075
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I saw an earlier post that is similar to mine. I have used aLatteHotte in the past for a repair and for a refurbished unit. Both transactions went well in that they completed roughly on time. This transaction however only got as far as them taking my money and not...
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#941403
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Phillips told me to send my Saeco Syntia to Alatte Hotte for diagnosis and repair. Rob (the owner) told me that it typically takes one week to fix these machines. Once he received it - he billed me $281 for the repair before ordering parts. This was in early January...
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Anonymous
Anonymous

Good to know so glad I read this

1.3
I didn't like
  • Deceptive practices
#847210
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Contact Alattehotte

Mailing Address:
aLatteHotte
17107 South Figueroa Street
Gardena, California 90248
Phone:
(800) 961-9416
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Alattehotte Products and Services

They lie, they string you along, they charge your credit card & they don't deliver. I called Alattehotte 6 weeks ago to confirm they had a Saeco Exprelia EVO in stock - was told 2 were in stock & could ship the following monday - we ordered the machine & the credit...
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1.0
I didn't like
  • Runaround
  • Lying to customers
  • Rob
#827232
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