AlatteHotte Complaints and Reviews

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AlatteHotte
Main address: 17107 South Figueroa Street 90248 Gardena California
1-800-961-9416, ,
  • 5 complaints
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  • Oct 03
  • Appliances and Electronics
  • Gardena, California
  • Espresso Machine Purchase
  • 29

I ordered the Exprelia EVO over 3 weeks from AlatteHotte and was told that it would ship right away. When it didn't come in as promised I called for an explanation. Rob said that the company wasn't shipping enough for him to get all the orders out but it would definitely be in a few days and would ship right away. After a week and no show, I called again and got the same story. Again no show. ... Read more

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  • Sep 09
  • Repairs
  • Dallas, Texas
  • Warranty Repair
  • 56

Rob, the executive director at AlatteHotte, was very friendly and responded very promptly to all of my questions and concerns. I was impressed, and felt comfortable that I had found the right source for servicing my older machine and, eventually, replacing when needed. But Rob's normal friendliness evaporated completely when it came time for HIM to step up and stand behind his products. My old... Read more

Was this review helpful? 2 2

     

  • Mar 19
  • Appliances and Electronics
  • Saeco Espresso Machine
  • 93

Even though their website will tell you that pretty much every machine is "in stock," they don't actually have them in stock but simply arrange drop shipping through the manufacturer. While they may promise certain delivery times, this is quite dishonest as the manufacturer can neither confirm nor promise such delivery times. We ordered a $1000 machine and were told that it was in stock, would... Read more

Was this review helpful? 5 1

     

  • Dec 25, 2010
  • Repairs
  • Saylorsburg, Pennsylvania
  • 103

Do yourself a favor...stay far away from allatehotte. They are miserable liars. Do yourself a favor...stay far away from allatehotte. They are miserable liars.Do Do yourself a favor...stay far away from allatehotte. They are miserable liars. a favor...stay far away from Do yourself a favor...stay far away from allatehotte. They are miserable liars.. They are miserable liars.Do yourself a... Read more

Was this review helpful? 0 5

     

  • Mar 22, 2010
  • Repairs
  • Saylorsburg, Pennsylvania
  • Saeco Espresso Repair
  • 103

I sent my Saeco Espresso machine to AlatteHotte for cleaning. It came back filthy. It was sent to them in better condition than when I got it back. After returning it to them for "proper service" they supposedly broke my machine, and sent back to me someone else's used, cruddy, dirty machine. When I told them I wanted my machine back they said "we've already done enough for you". The... Read more

Was this review helpful? 3 0

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