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  • Dec 02
  • Appliances and Electronics
  • Jura Impressa Z9
  • 54
  • REVIEW RATING 4/5

I called on a Monday and ordered a Z9 Jura. An expensive machine. I told Rob that I had a time issue and needed it right away. He said it might ship yet that day but at the latest by Tuesday. The website kept showing that my order was "processed" but not shipped. I called and asked for the tracking information several times. He insisted that it had shipped on Tuesday but the warehouse was too... Read more

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  • Dec 01
  • Appliances and Electronics
  • Olympia, Washington
  • Jura Impressa
  • 35
  • REVIEW RATING 4/5

I placed an order on a Saturday with estimated delivery date via Fedex Home Delivery of the following Tuesday. I called several times over a week of time including 9 days later and could never even get a tracking number despite being told the order had been sent. I do not appreciate the deceptive practices on the website regarding shipping information particularly when next day shipping was... Read more

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  • Oct 03
  • Appliances and Electronics
  • Gardena, California
  • Espresso Machine Purchase
  • 134
  • REVIEW RATING 4/5

I ordered the Exprelia EVO over 3 weeks from AlatteHotte and was told that it would ship right away. When it didn't come in as promised I called for an explanation. Rob said that the company wasn't shipping enough for him to get all the orders out but it would definitely be in a few days and would ship right away. After a week and no show, I called again and got the same story. Again no show. ... Read more

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  • Sep 09
  • Repairs
  • Dallas, Texas
  • Warranty Repair
  • 145
  • REVIEW RATING 5/5

Rob, the executive director at AlatteHotte, was very friendly and responded very promptly to all of my questions and concerns. I was impressed, and felt comfortable that I had found the right source for servicing my older machine and, eventually, replacing when needed. But Rob's normal friendliness evaporated completely when it came time for HIM to step up and stand behind his products. My old... Read more

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  • Mar 19
  • Appliances and Electronics
  • Saeco Espresso Machine
  • 155
  • REVIEW RATING 5/5

Even though their website will tell you that pretty much every machine is "in stock," they don't actually have them in stock but simply arrange drop shipping through the manufacturer. While they may promise certain delivery times, this is quite dishonest as the manufacturer can neither confirm nor promise such delivery times. We ordered a $1000 machine and were told that it was in stock, would... Read more

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  • Dec 25, 2010
  • Repairs
  • Saylorsburg, Pennsylvania
  • 159
  • REVIEW RATING 1/5

Do yourself a favor...stay far away from allatehotte. They are miserable liars. Do yourself a favor...stay far away from allatehotte. They are miserable liars.Do Do yourself a favor...stay far away from allatehotte. They are miserable liars. a favor...stay far away from Do yourself a favor...stay far away from allatehotte. They are miserable liars.. They are miserable liars.Do yourself a... Read more

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  • Mar 22, 2010
  • Repairs
  • Saylorsburg, Pennsylvania
  • Saeco Espresso Repair
  • 167
  • REVIEW RATING 2/5

I sent my Saeco Espresso machine to AlatteHotte for cleaning. It came back filthy. It was sent to them in better condition than when I got it back. After returning it to them for "proper service" they supposedly broke my machine, and sent back to me someone else's used, cruddy, dirty machine. When I told them I wanted my machine back they said "we've already done enough for you". The... Read more

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