Submit ›
1.8 Based on 4 reviews
Respond to your
customers
  • Customers like
      No items
  • Customers don't like
    • Ordering process 2
    • Rob 1
Advanced
search
loading...
More Less

I have been waiting for almost 2 months for my coffee maker. Every day they lie and tell me it will ship tomorrow. They seem nice on the phone but their service is the worst. sdf asf asdf sadf sd f sadf sadf sadf sad f sadf sadfsadf asdf sadf asdf asdf sdf asd f sadf asdf sadf sdaf asdf sadf asdf asdf asdf asdf sadf sa df asdf asdf asdf asdf asd f asdf asdf sadf asdf asdf asdf asdf asdf... Read more

Was this review helpful? 0 0

After exchanging a few emails with Rob at alattehotte.com seeking advice on which Jura to buy, I decided to go for the Giga 5. He assured me they had units in stock and shipping would require about 4-5 days to get the unit to my house. I placed the order online on a Friday. On Saturday, I read some of the reviews on here and got real nervous. Especially since the unit was to be a primary... Read more

Was this review helpful? 0 0

Let me start by mentioning that I am a seasoned online buyer. I also don't write reviews. I might have written 1-2 reviews over the past 10 years. But my recent experiences with ALattehotte compel me to warn everyone. I did extensive research and thought I made a good choice of merchants to purchase a new Jura. Whoa, was I wrong! I later learned that some information on their web site is... Read more

Was this review helpful? 3 0

READ ALL TEN COMPLAINTS AND HAD THE SAME ISSUES. THIS WILL TEACH ME TO DO MY RESEARCH PRIOR TO PURCHASING ON LINE. GREAT LESSON... BOUGHT A GIGI AND IT CAME 8 WEEKS LATER, ORDERED COFFEE AND THEY WAITED A WEEK TO SEND IT. ALL THE STORIES IN ON THIS SITE ARE TRUE... SCREW A LATTEHOTTE Please do not purchase from Rob, this is so refreshing knowing I wasn't the only one. Alattehotte is a very shady... Read more

Was this review helpful? 1 0

Order 5 weeks ago, called every week for four weeks Rob had new story each time, started calling daily & he blamed Rick & warehouse, etc. I was strung out as he said company was upgrading issues with machine & he would send a 2015 model instead of refurbished for same price. Never got tracking number as he didn't have it, Rick did, & while both In California, machine was being... Read more

Was this review helpful? 1 0

On March 2 I placed an order for a new Jura J9 and received an email stating order was processed. But, I realized I never received a tracking number. After about one week I called and was told that he order did ship and should be arriving in a day or two. Despite being told several times that the order was shipped, it never was - one excuse after another. I waited for 4 weeks (March 30th) before... Read more

Was this review helpful? 1 0

We paid several hundred dollars for a new machine. We received the machine itself but not all the accessories required for it to be operational (such as the filter). We called the company and were told the parts were sent separately and would arrive any day. After two weeks, we called again and also emailed. We started getting the run-around. Finally, we were told they wouldn't ship out until the... Read more

Was this review helpful? 1 0

I am so frustrated... 1. On Dec 10th, I wanted to place an order for an Espresso machine for my wife for Christmas. I wanted to make sure it would be delivered in time for our Christmas. We will be opening presents early (on Dec 20th) as we will be out of town afterwards. 2. I found the machine advertised on the aLatteHotte web site. Before placing my order, I used the Live Chat feature on the... Read more

Was this review helpful? 8 1

I called on a Monday and ordered a Z9 Jura. An expensive machine. I told Rob that I had a time issue and needed it right away. He said it might ship yet that day but at the latest by Tuesday. The website kept showing that my order was "processed" but not shipped. I called and asked for the tracking information several times. He insisted that it had shipped on Tuesday but the warehouse was too... Read more

Was this review helpful? 6 1

I placed an order on a Saturday with estimated delivery date via Fedex Home Delivery of the following Tuesday. I called several times over a week of time including 9 days later and could never even get a tracking number despite being told the order had been sent. I do not appreciate the deceptive practices on the website regarding shipping information particularly when next day shipping was... Read more

Was this review helpful? 2 1
Did not find what you were looking for?
 
×
You are reading about Alattehotte.
Filing a new complaint about
×