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    • Rob1

  • Apr 30
  • Appliances and Electronics
  • Evanston, Illinois
  • Jura Coffee Machine
  • 18
  • REVIEW RATING 3/5

Let me start by mentioning that I am a seasoned online buyer. I also don't write reviews. I might have written 1-2 reviews over the past 10 years. But my recent experiences with ALattehotte compel me to warn everyone. I did extensive research and thought I made a good choice of merchants to purchase a new Jura. Whoa, was I wrong! I later learned that some information on their web site is... Read more

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  • Apr 17
  • Appliances and Electronics
  • Sparks, Nevada
  • Jura Giga 5 Automatic Coffee Machine
  • 26
  • REVIEW RATING 4/5

READ ALL TEN COMPLAINTS AND HAD THE SAME ISSUES. THIS WILL TEACH ME TO DO MY RESEARCH PRIOR TO PURCHASING ON LINE. GREAT LESSON... BOUGHT A GIGI AND IT CAME 8 WEEKS LATER, ORDERED COFFEE AND THEY WAITED A WEEK TO SEND IT. ALL THE STORIES IN ON THIS SITE ARE TRUE... SCREW A LATTEHOTTE Please do not purchase from Rob, this is so refreshing knowing I wasn't the only one. Alattehotte is a very shady... Read more

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  • Apr 06
  • Online Shopping
  • Venice, California
  • Giga 5
  • 38
  • REVIEW RATING 4/5

Order 5 weeks ago, called every week for four weeks Rob had new story each time, started calling daily & he blamed Rick & warehouse, etc. I was strung out as he said company was upgrading issues with machine & he would send a 2015 model instead of refurbished for same price. Never got tracking number as he didn't have it, Rick did, & while both In California, machine was being... Read more

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  • Mar 30
  • Appliances and Electronics
  • Honolulu, Hawaii
  • Jura Impressa J9
  • 9
  • REVIEW RATING 4/5

On March 2 I placed an order for a new Jura J9 and received an email stating order was processed. But, I realized I never received a tracking number. After about one week I called and was told that he order did ship and should be arriving in a day or two. Despite being told several times that the order was shipped, it never was - one excuse after another. I waited for 4 weeks (March 30th) before... Read more

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  • Mar 13
  • Appliances and Electronics
  • Santa Clara, Utah
  • Espresso Machine
  • 50
  • REVIEW RATING 3/5

We paid several hundred dollars for a new machine. We received the machine itself but not all the accessories required for it to be operational (such as the filter). We called the company and were told the parts were sent separately and would arrive any day. After two weeks, we called again and also emailed. We started getting the run-around. Finally, we were told they wouldn't ship out until the... Read more

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  • Dec 19, 2014
  • Appliances and Electronics
  • West Des Moines, Iowa
  • Espresso Machine
  • 1
  • 1
  • 200
  • REVIEW RATING 5/5

I am so frustrated... 1. On Dec 10th, I wanted to place an order for an Espresso machine for my wife for Christmas. I wanted to make sure it would be delivered in time for our Christmas. We will be opening presents early (on Dec 20th) as we will be out of town afterwards. 2. I found the machine advertised on the aLatteHotte web site. Before placing my order, I used the Live Chat feature on the... Read more

Was this review helpful? 6 1

  • Dec 02, 2014
  • Appliances and Electronics
  • Jura Impressa Z9
  • 196
  • REVIEW RATING 5/5

I called on a Monday and ordered a Z9 Jura. An expensive machine. I told Rob that I had a time issue and needed it right away. He said it might ship yet that day but at the latest by Tuesday. The website kept showing that my order was "processed" but not shipped. I called and asked for the tracking information several times. He insisted that it had shipped on Tuesday but the warehouse was too... Read more

Was this review helpful? 6 1

  • Dec 01, 2014
  • Appliances and Electronics
  • Olympia, Washington
  • Jura Impressa
  • 152
  • REVIEW RATING 4/5

I placed an order on a Saturday with estimated delivery date via Fedex Home Delivery of the following Tuesday. I called several times over a week of time including 9 days later and could never even get a tracking number despite being told the order had been sent. I do not appreciate the deceptive practices on the website regarding shipping information particularly when next day shipping was... Read more

Was this review helpful? 2 1

  • Oct 03, 2014
  • Appliances and Electronics
  • Gardena, California
  • Espresso Machine Purchase
  • 240
  • REVIEW RATING 4/5

I ordered the Exprelia EVO over 3 weeks from AlatteHotte and was told that it would ship right away. When it didn't come in as promised I called for an explanation. Rob said that the company wasn't shipping enough for him to get all the orders out but it would definitely be in a few days and would ship right away. After a week and no show, I called again and got the same story. Again no show. ... Read more

Was this review helpful? 1 1

  • Sep 09, 2014
  • Repairs
  • Dallas, Texas
  • Warranty Repair
  • 1
  • 1
  • 297
  • REVIEW RATING 5/5

Rob, the executive director at AlatteHotte, was very friendly and responded very promptly to all of my questions and concerns. I was impressed, and felt comfortable that I had found the right source for servicing my older machine and, eventually, replacing when needed. But Rob's normal friendliness evaporated completely when it came time for HIM to step up and stand behind his products. My old... Read more

Was this review helpful? 5 3

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