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    • Rob 3
    • Ordering process 2
    • Runaround 2
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They lie, they string you along, they charge your credit card & they don't deliver. I called Alattehotte 6 weeks ago to confirm they had a Saeco Exprelia EVO in stock - was told 2 were in stock & could ship the following monday - we ordered the machine & the credit card was immediately charged - a week went by, no machine - called a week later & Rob said the 2 in stock were shipped to other customers & they were expecting another shipment in a week - i was #2 customer on the list & should receive the unit within a week - another week went by... Read more

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I used to think highly of this company, but a few recent experiences told me that I was simply lucky in the past. They claim to have merchandise that they don't actually have, they flat out lie that items have been shipped when it is easy to confirm that they have not, and generally they will say anything before the sale and completely ignore you or belittle you after they have your money. If you want a company that means what they say and will stand by their word, then go with anyone else. Rob -- the ring leader -- is the best at... Read more

Was this review helpful? 1 0

Ordered Miele 1360 on 3/6. Site said order would take 4-7 days for delivery. Called to find out status of order and I was told machine would be mailed out that Thurs or Fri. Never received it by the following week. Called back, and was given the same runaround 3 weeks in a row. Then they finally said it was backordered and they were getting the machines and they would be overnighting them all to everyone who had been waiting, me being one of them, and that I would be given a tracking number; never got it. Called on Good Friday and was told it... Read more

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I have been waiting for almost 2 months for my coffee maker. Every day they lie and tell me it will ship tomorrow. They seem nice on the phone but their service is the worst. sdf asf asdf sadf sd f sadf sadf sadf sad f sadf sadfsadf asdf sadf asdf asdf sdf asd f sadf asdf sadf sdaf asdf sadf asdf asdf asdf asdf sadf sa df asdf asdf asdf asdf asd f asdf asdf sadf asdf asdf asdf asdf asdf asdfsad sdaf asd fasdf asdf asdf Read more

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After exchanging a few emails with Rob at seeking advice on which Jura to buy, I decided to go for the Giga 5. He assured me they had units in stock and shipping would require about 4-5 days to get the unit to my house. I placed the order online on a Friday. On Saturday, I read some of the reviews on here and got real nervous. Especially since the unit was to be a primary Christmas gift and I needed it here REAL BAD! I emailed Rob and he assured me that the unit would be on time. I asked for a tracking number and he... Read more

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Let me start by mentioning that I am a seasoned online buyer. I also don't write reviews. I might have written 1-2 reviews over the past 10 years. But my recent experiences with ALattehotte compel me to warn everyone. I did extensive research and thought I made a good choice of merchants to purchase a new Jura. Whoa, was I wrong! I later learned that some information on their web site is flat-out, knowingly false and misleading. Supposedly, items that are in stock will be shipped the next day, or you will be notified otherwise. False. ... Read more

Was this review helpful? 4 0

READ ALL TEN COMPLAINTS AND HAD THE SAME ISSUES. THIS WILL TEACH ME TO DO MY RESEARCH PRIOR TO PURCHASING ON LINE. GREAT LESSON... BOUGHT A GIGI AND IT CAME 8 WEEKS LATER, ORDERED COFFEE AND THEY WAITED A WEEK TO SEND IT. ALL THE STORIES IN ON THIS SITE ARE TRUE... SCREW A LATTEHOTTE Please do not purchase from Rob, this is so refreshing knowing I wasn't the only one. Alattehotte is a very shady company. He can talk his way out of anything, he is full of Sh t. Shame on him and this company, hope they go broke. Read more

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Order 5 weeks ago, called every week for four weeks Rob had new story each time, started calling daily & he blamed Rick & warehouse, etc. I was strung out as he said company was upgrading issues with machine & he would send a 2015 model instead of refurbished for same price. Never got tracking number as he didn't have it, Rick did, & while both In California, machine was being shipped out of NY one week then Penn next week. Worst on line issue I have ever had, stopped payment- don't know how this business survives. Wish I... Read more

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On March 2 I placed an order for a new Jura J9 and received an email stating order was processed. But, I realized I never received a tracking number. After about one week I called and was told that he order did ship and should be arriving in a day or two. Despite being told several times that the order was shipped, it never was - one excuse after another. I waited for 4 weeks (March 30th) before canceling the order. Live Chat was never available. Everyone I spoke to was very nice and courteous and returned my phone calls as they told me one... Read more

Was this review helpful? 2 0

We paid several hundred dollars for a new machine. We received the machine itself but not all the accessories required for it to be operational (such as the filter). We called the company and were told the parts were sent separately and would arrive any day. After two weeks, we called again and also emailed. We started getting the run-around. Finally, we were told they wouldn't ship out until the end of the month which was 3 weeks away. In the meantime, they agreed to email us a shipping label to send them our old machine for a trade-in. We... Read more

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